Dragon Age: Origins Help. Activating Shale?

Alrighty, so I got the rod, I got to the town, and I attempted to activate Shale. It failed. The phrase I use is, "Dulef Gar" which I know is wrong. The correct phrase, which I've read in on, is, "Dulen Harn." But it's not like I can go into the game and change it myself. I find it reasonable, because the merchant dude said that he wasn't sure of it, so I said, "Ok." And was off. So you'd think I just return to him, right? Well I can't. His spot is off of the map. Did he go somewhere? I checked the party camp and he wasn't to be found. Can anyone help?